IT Assessments

IT Assessments are fact-based, holistic approach for measuring expectations and perceptions of IT relative to capabilities, resources, vulnerabilities, and internal IT priorities. Qualitative and quantitative measurements of IT performance, organization and staff, business alignment, user communication, risk management, and opportunities for improvement and efficiencies are some of the outcomes of an IT Assessment.

IT assessments are valuable when:

  • There is a new CIO or senior IT executive
  • The company has had a major outage and is questioning the abilities of their IT organization
  • The IT department is constantly “fighting fires,” everyone is fatigued, and new initiatives are not moving forward
  • Regulatory needs are not being met
  • Customers are expressing concern over the reliability of business deliverables dependent upon technology
  • Limited use of IT Governance as a means of continuous improvement

Interviews provide qualitative data to better understand user, executive, and IT expectations. Consensus around expectations forms the basis for measurement of deliverables.

Quantitative dashboards establish baselines allowing IT organizations to establish measurable goals and demonstrate success in meeting those goals.

Why Harvard Partners?

Harvard Partners understands IT Assessments are more than a series of metrics. We provide industry best practices, root cause analysis, and subject matter expertise delivering actionable results through recommendations (indicating effort and benefit) and holistic prioritized views of improvement opportunities.

Our methods create a supportive and collaborative environment where direct dialog, simplified reporting, productive meetings, and clear responsibility and accountability encourage active participation resulting in consensus-based results.

Contact Harvard Partners to learn more about our IT Assessment programs »

Case Studies

Full IT Assessment
As the organization transitioned from a traditional “bricks-and-mortar”, catalog-based provider of services to a web, mobile device, and social media on-line community and merchant, management desired to understand and benchmark, using cross-industry best practices, how its IT organization (people and processes) operates relative to business needs and organizations of its size and complexity.
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Full IT Assessment
Having completed their strategic business plan this large non-profit company wanted to ascertain IT’s ability to deliver an aggressive set of technology-based business initiatives.
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Risk Assessment
As a part of a major university renovation, an elevator was being added to the building, and the elevator shaft needed to go through the university’s data center.
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Project Readiness Assessment
A worldwide provider of insurance, retirement services, and asset management was preparing for the rollout of a long-term virtual workforce strategy
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Production Stability Assessment
Staff was constantly battling smaller outages preventing them from tackling bigger issues. Outages (incidents) typically involved over 75 people, including senior executives. Communication was not effective. Staff was tired and frustrated and looking for management to help them "get out of the trenches."
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Full IT Assessment
With an IT staff of two, and all the security, disaster recovery, real-time, analytic, and reporting requirements of firms much larger, executives desired to better understand ways in which IT services can be delivered and optimized.
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IT Assessments