by Matthew Ferm | Dec 23, 2020 | IT Assessment
Evaluating the quality of Managed Services Providers (MSP) is not easy. You can review services, SLAs, prices, and capabilites, but how do you know if they are willing to “go the extra mile.” This article is a real case study of an MSP who went above and...
by Matthew Ferm | Sep 21, 2020 | IT & COVID-19
In my last article, “IT and “COVID Complacency”, I wrote how I believe IT is missing opportunities brought on by business working differently during the pandemic response. IT has been overwhelmingly successful, so why not consider parlaying that into...
by Matthew Ferm | Sep 16, 2020 | IT & COVID-19
“Be the temperature and not the thermometer.” I worked for a CIO who used this phrase to let us know we should always participate and not just observe. I sense IT departments are now observers, waiting to see what businesses are going to do...
by Matthew Ferm | Aug 25, 2020 | IT Assessment
A successful IT environment is many things – namely, complex, multi-faceted, and impacts various levels of your day-to-day business operations. As technology touches every level of your organization, it’s crucial your people and processes align with your...
by Matthew Ferm | May 6, 2020 | IT & COVID-19
Harvard Partners is a Strategic IT Management Consulting firm. We are also an IT staffing and recruiting firm. It’s times like these where our practices come together and clients look to us for advice on who, what, and when to hire. Executive Summary Harvard...