IT Assessments

Match user and business expectations to IT capabilities. An IT Assessment uses fact-based, holistic data measuring IT’s ability to deliver, resources, skills, risks, and priorities.

Benefits of an IT Assessment

IT Assessments and IT Risk Assessments deliver qualitative and quantitative measures of IT performance and risk. Using criteria such as business alignment, IT communication, expectation setting, risk management, incident management, budget and opporational efficiency, vendor management, lost opportunities, technology currency, and staff capabilities as inputs to our process we measure IT performance against industry best practice.

Perform an IT Assessment when:

  • Unexpected business challenges arise placing increased demands on IT
  • Business executives look for cost savings
  • Outages cause IT to fatigue from “fighting fires”
  • IT support delay new initiatives
  • Regulatory needs are not met
  • Executives think they are technologists
  • Users express concern over the reliability of technology
  • Executives or users are not happy

What you can expect from an IT Assessment:

  • Direct feedback from users, executives, and IT staff
  • Qualitative data to better understand expectations
  • Root cause analysis when expectations are not met
  • Actionable, prioritized, recommendations
  • Quick wins and opportunities where IT can shine

What Our Clients Say

“The Harvard Partners IT Assessment helped us fully realize our remote workforce initiative. They interviewed users and IT staff, built an entirely new support process, coordinated training, and helped better utilize our resources. Our quick and seamless transition to a remote workforce would not have been possible without Harvard Partners.”

Harvard Partners Methodology

Our IT Assessment identifies opportunities for both IT and Executive Management improvement. These opportunities are driven by the evaluation of four areas: Business Alignment, IT Processes, Technologies, and Operations. We observed high-performance IT organizations excel in all four of these core disciplines.

Harvard Partners understands IT Assessments are more than a series of metrics. We provide industry best practices, root cause analysis, and subject matter expertise delivering actionable results through achievable and prioritized recommendations.

Our objective is the success of IT organizations.

IT Assessment Case Studies 

Non-Profit IT Assessment Case Study

Non-Profit IT Assessment

IT Assessment Risk Mitigation Higher Ed

IT Risk Assessment

IT Assessment Case Study

IT Business Assessment

Have Questions? Get Answers.

How does your IT Assessment process work?

Our IT Assessment process creates a supportive and collaborative environment encouraging active participation culminating in consensus-based results. We start by interviewing users, IT staff, and company executives. Those interview results drive deep-dive analysis, separating root cause from symptoms. Clear, non-IT speak, reporting and rescommendations ensure IT and executives are on the same page and can proceed to make improvements.

How do you analyze the data from interviews?

IT Assessment analyses applying knowledge of other IT organizations, industry best practices, and review by our subject matter experts. The analyses  ascertain if IT is working towards your business goals. Business alignment then drives the analysis of technology investment relative to your wants, needs, and actual solution delivery.

Why do you need to conduct interviews?

Conducting a series of interviews provides qualitative business and IT expectation data. We seek business expectations of IT, users’ expectations from technology solutions, and corporate executives’ feelings about return on investment. Interviews drive gap analysis which drives specic deeper dive analysis.

How are results presented?

We present results as a series of initiatives, each with an indication of benefit and the high-level effort needed to implement. Next, we identify quick wins and strategic opportunities. Our results form the basis of a proposed IT strategic plan.

Speak to an Expert

Need more information about the benefits of an IT Assessment, how we perform an Assessment, or our results?  Click below to get in touch with one of our experts.