Position Summary/Overview:

The IT Enterprise Applications Manager is responsible for management and support of a portfolio of applications and technology solutions. The IT Enterprise Applications Manager has overall responsibility for the architecture, support, maintenance, deployment, and enhancement of commercial software applications. This role specifically focuses on ERP/CRM applications. Additionally, the Enterprise Applications Manager is responsible for planning and overseeing technical development being executed by both internal and vendor led teams – while working collaboratively with business units delivering technical solutions that meet goals and objectives. The Enterprise Application Manager will be the primary point of contact for internal business and vendor partners.

Responsibilities:

• Provide leadership and manage the work activities of direct reports in the area of application development for Commercial-off-the-Shelf (COTS) and Software-as-a-Service (SaaS) applications that includes new solutions and enhancement of existing systems
• Collaborate with business and key IT stakeholders to plan, prioritize, and schedule applications development and enhancement requests, while providing direction and guidance to the applications development staff
• Accountable for availability and performance of applications portfolio, including ownership of incidents and release management
• Drives stakeholder satisfaction by delivering quality applications and support with controlled and planned change management
• Communicate project status to various levels of management
• Partner with leaders of other disciplines to ensure proposed solutions align with information, technology, infrastructure, business and security architectures
• Provide oversight in standards adherence through reviews of project work including detailed technical specifications and application code
• Proven experience in managing relationships with vendors/consultants, IT teams and internal stakeholders
• A passion for all things tech and a drive to experiment with new technologies to see where they can benefit the business
• An interest in staying hands-on technical as well as wearing that team management hat

Education & Experience:

• BA/BS degree preferred, and 7+ years of relevant work experience
• Expertise in business process analysis, requirements gathering, solution design and development, vendor management, enterprise application support (ERP/CRM), and a strong business understanding
• Experience working in an ERP or CRM environment, Oracle CRM experience a plus
• Experience in a management or supervisory role on an application delivery team
• Excellent communication skills
• Established project management skills
• Travel technology related experience a plus